How to keep your tenants happy

Maintaining a healthy relationship with your tenants can be useful in all sorts of ways. To continue with a successful business, one of the most important reasons is to keep your tenants in your properties for as long as possible. Generally, only having a brief knowledge of your tenant's personal lives, with the only communication and interactions landlord-tenant based, It is imperative to have a positive relationship. Here at Phoenix, we would advise that you consider the following tips for happy connection with your tenants.

Respectful attitude

Respect and communication. Ensure that you and your tenant are clear on each other's obligations within the contract. Always follow the lease guidelines. Ensure that you respond to maintenance requests, however big or small on time. Always make the tenant feel respected. This works both ways as they will feel more obliged towards any requests you may have. As a leading independent letting agents, Phoenix can take the stress out of this with our fully managed service.

Making the right choice

As a representative of yourself, your property letting agent must be professional, approachable and knowledgeable. As they are the crucial connection between you and your tenant/s. Choosing the right agent is too important in this factor. With over  xx years in the business, Phoenix will represent you on all levels of aspects.

With your authorisation, we will have the authority to make decisions on your behalf to avoid delays in issues or inquiries your tenant might have. Thus, continuing to keeping them happy.

Health and Safety

To ensure that all your properties and tenants are safe, you the landlord must follow certain duties to accommodate your tenants. This includes providing certificates and documentation, carrying out basic health and safety checks. All potential tenants should be able to see an Energy Performance Certificate (EPC) when viewing the property (such as on a property website).  This includes a recent gas safety certificate, as well as evidence of electrical inspections and tests for smoke and carbon monoxide alarms.

With all of these things to consider. There is a considerable amount of pressure, time and organisation of managing your rental properties. By contacting our friendly and professional team at Phoenix who will take care of everything and maintain that happy relationship between you and your tenant/s - Gold winners of the Best Property Awards 2018 -2019.

We are now offering 3 months free management to any Landlord transferring an occupied managed property from another agent to ourselves. With no hidden fees, with are proud to offer free advertising on major property websites, ‘to let' boards, accompanied viewings together with NO LET – NO FEE.

We cover Derby City Centre and all surrounding areas. Visit our website www.phoenixlets.com for more information.

Gold winners of Best Property Awards 2018 -2019